Questions & Answers

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    CONTACT INFORMATION

    Address: 89 Blakeford Dr, Dublin, OH 43017, United States

    Contacting Hours: Mon-Fri: 9:00 am - 6:00 pm (GMT-7)

    Email: support@jerseyteamsstores.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    How much does shipping cost?

    In many cases, it’s on us!

    • Standard Shipping: FREE for the United States, Canada, Japan, Korea, and most of Europe (UK, Germany, France, Italy, etc.).

    • 2D Apparel: FREE shipping worldwide.

    • Other Regions: For countries like Mexico or Brazil, shipping starts at $5.99 for the first item and $3.99 per additional item.

    How long will it take to get my gear?

    Your total wait time consists of Handling Time (processing your order) + Shipping Time (transit).

    Item TypeHandling TimeDelivery Time (Standard)
    2D Apparel (T-shirts, Hoodies)1–3 Business Days4–6 Business Days
    Soccer Jerseys2–4 Business Days12–17 Business Days
    NFL / NBA / MLB Jerseys5–7 Business Days12–17 Business Days
    NHL / NCAA Jerseys5–10 Business Days12–17 Business Days
    Shoes & All-Over Prints6–8 Business Days12–17 Business Days

    Do you offer expedited shipping?

    Yes! For soccer and baseball jerseys, we offer Fast Shipping (DHL/EMS) which takes 3–9 business days depending on your location. Please note that expedited shipping fees apply (starting at $27–$32).

    Payment Information

    What payment methods do you accept?

    We want checkout to be a breeze, so we accept:

    • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

    • Digital Wallets: Apple Pay and PayPal.

    Is my information secure?

    Absolutely. We use industry-standard encryption and security protocols. We never store your sensitive card details on our servers. All transactions are processed through secure, private channels.

    Can I save my payment info for next time?

    Yes. Returning customers can save their preferred payment method to their account. You have total control to add, update, or remove your cards at any time via your My Account page.

    Orders and Returns

    What is your return policy?

    We offer a 30-day return window from the date of delivery. If you aren't 100% satisfied, you can return or exchange qualifying items.

    Note: Customized or personalized items are Final Sale and cannot be returned or refunded.

    How do I start a return?

    Ship your item back to our fulfillment center: Jersey Teams’ Fulfillment 89 Blakeford Dr, Dublin, OH 43017, USA We strongly recommend using a trackable shipping method to ensure your package reaches us safely.

    Who pays for return shipping?

    • Our Mistake: If we sent the wrong size, a damaged item, or a defective jersey, we cover all costs and will fast-track a replacement or refund.

    • Standard Returns: For all other reasons, customers are responsible for return shipping costs.

    Can I cancel my order?

    We ship fast, so cancellations aren't guaranteed. If your order is already in transit, you can:

    1. Refuse delivery when it arrives, and it will be sent back to us.

    2. Accept the package and follow the standard return process.

    When will I receive my refund?

    Once we process your return, funds are sent back to your original payment method. You will typically see the credit in 3–7 business days.

    Still have questions?

    Our team is available Monday–Friday, 9:00 am – 6:00 pm (GMT-7).

    📧 Email us: support@jerseyteamsstores.com